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Same Day Delivery Available
Gift Cards Available In Store & Online
Free Discreet Shipping on Orders Over $100

Shipping & returns

Honey Gifts online sex shop will happily ship your sex toys, lingerie, and adult games throughout Canada, the United States, and Internationally.

 

SHIPPING RATES*

CANADA SHIPPING
Ship Method
Time
Cost
Expedited Parcel

1 - 7 Business days (Canada)

$10.00
Xpresspost

1 - 2 Business days (Canada)

$25.00
Priority CourierNext - 1 Business day (Canada)$35.00

 

UNITED STATES SHIPPING
Ship Method
Time
Cost
Expedited Parcel

5 - 10 Business days (United States)

$10.00
Xpresspost

3 - 5 Business days (United States)

$25.00
Priority Courier1 -3 Business Days (United States)$35.00

* Shipping rates are calculated before taxes.
* These time frames may be subject to change due to weather, mail volume, and holidays.

 

DO YOU OFFER FREE SHIPPING?

We provide FREE SHIPPING for:

  • All orders over $100 for Expedited Parcels (Canada and United States)
  • All orders over $500 for Xpresspost (Canada and United States)
  • All orders over $750 for Priority Courier (Canada and United States)

I WANT TO PICK UP MY ORDER IN STORE

To pick up your order in-store, select either our Gastown or Cambie Street location at checkout. An email will be sent to you confirming your order, followed by a second email notifying you when your order is ready for pick up. A valid piece of ID is required to confirm your shipping address and order pick-up.

I NEED MY ORDER ASAP. CAN YOU DO NEXT-DAY DELIVERY?

Yes, as well as same-day delivery within the Greater Vancouver Area! If you wish your order to be delivered as soon as possible, please select 'Priority Courier' at checkout.  Estimated delivery times (if the order is placed before noon on the day prior to desired delivery) are:

  • Next - 1 business day for Canada
  • 1 - 3 business days for the United States
We cannot guarantee next-day delivery for International orders.
 

DO YOU OFFER SAME-DAY DELIVERY? WHAT ARE THE CUTOFF TIMES?

Yes! If you are staying within the serviced zone and would like same-day delivery, please select 'Same Day Delivery' at checkout. This option will be available for those who qualify. Cutoff time for Same Day Delivery is 4 pm. Orders placed after 4 pm will be delivered the next day.


DO YOU DELIVER TO HOTELS?

Yes! If you are staying within the Vancouver city limits and would like same-day hotel delivery, please select 'Priority Courier' at checkout. If delivery is desired at a specific time or on a certain day, please include instructions on the checkout page. Include your hotel room # in the 'Ship To' address.

DO YOU SHIP INTERNATIONALLY?

Currently, Honey Gifts is only able to ship to Canada and the United States. We hope to offer international shipping soon.

ARE YOUR PRICES IN CAD?

All prices quoted (in-store and online) are in Canadian dollars. The exchange rate is determined by your credit card company’s daily exchange rate.

I CHANGED MY MIND ABOUT AN ITEM. CAN I RETURN IT?

Exchange or store credit is available for some items within 14 days of the day you receive your order, provided the items are unopened/unused and any tags are intact. Honey Gifts is unable to provide monetary refunds for returnable items.

The following items are NOT returnable and are considered final sale items:

  • Sex toys
  • Bondage items
  • Packaged lingerie
  • Lingerie with a gusset
  • Strap-ons & Harnesses
  • Hosiery
  • Bodystockings
  • Personal/intimate items
  • Costumes
  • Digital download films
  • Discounted items

Bras, garter belts, and dresses are exchangeable within 14 days of receiving your order with attached tags, original receipt.

Any garments that have had the tags detached that has been worn, washed, marked, damaged, or affected by odors (including perfume and cigarette smoke) are non-returnable.

Packages returned without a prior Return Authorization will incur a 20% restocking fee.


Need further help? Don't hesitate to contact us.

MY TOY DOESN'T WORK. WHAT CAN YOU DO?

In order to proceed with any defective troubleshooting, the box needs to be kept along with the original receipt then we may proceed into looking if the toy is deemed defective or not. 

If your toy malfunctions within 60 days* after you receive it, simply contact us at 1.888.708.8065 or email [email protected] and we will happily work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective.


If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you via an online gift certificate. If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We would be happy to help.

* Some select toys provide extended warranties over 60 days. If you are not sure of the length of your warranty, please contact Honey Gifts.


Packages returned without a prior Return Authorization will incur a 20% restocking fee.


Need further help? Don't hesitate to contact us.



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