Same Day Delivery Available
Gift Cards Available In Store & Online
Free Discreet Shipping on Orders Over $150

Customer support

Honey is Canada's and US's choice for Women's Adult Online Sex Toys Store

Need info for purchasing your adult sex toys or lingerie with Honey Gifts? You've come to the right place. Here are the answers to some of the most commonly asked questions. If you need information that’s not provided here, please contact us.

888.708.8065 / 604.708.8065
Honey Gifts

3448 Cambie Street / 350 Water Street

V5Z 2W8 / V6B 1B6

Vancouver, BC, Canada

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Frequently asked questions

Honey FAQs
What are the requirements for picking up an order in store?

To pick up your order in store, select either our Gastown or Cambie Street location at checkout. An email will be sent to you confirming your order, followed by a second email notifying you when your order is ready for pick up. A valid piece of ID is required to confirm your shipping address and order pick-up.

Where is Honey Gifts store located?

Our upscale adult stores are located at 3448 Cambie Street in Vancouver, B.C. and 350 Water Street in Vancouver, B.C. We also ship our lingerie and sex toys out of our warehouse in New York, United States.

What are your store hours?

Our Gastown store is open 10:00am to 7:00pm daily. Our Cambie Village store is open 11:00am to 8:00pm daily. Our online store is open 24 hours a day, 7 days a week!

How should I care for my sex toys?

We highly suggest using a toy cleaner, which is specially designed to clean toys safely. The Wicked Toy Cleaner and the Jo Foam Cleaner are two great safe options! You can also use mild fragrance-free soap and warm water. Please check your toy for any specifications for cleaning and maintenance.

If you are buying a silicone toy, do not combine it with silicone-basedproducts. Do not use oil-based products (e.g. massage oil) or lotion-enriched (e.g. “moisturizing”) hand soaps on toys unless they are made of hard plastic, metal or glass.

Protect vibrator cords and mechanical parts from water. Try not to bend the cord near the base. We recommend that you clean all toys before their first use, and after every subsequent use. Or, save cleanup time by using an unlubricated condom with your toy.

Always remove batteries from toys after use.

We recommend storing toys in a dry, dust free environment. The Liberator Toy Bag is a great option to keep your toys together in a compact, sleek and discreet pouch, making it perfect for hiding in a drawer!

I received an online survey via e-mail. What is this?

Approximately one month after you made a purchase from Honey Gifts, you will receive a customer satisfaction survey. Everyone that made a purchase the previous month receives a survey to help us better understand your experience and to help us make improvements to meet your expectations for your next visit. This will be the ONLY email we send you if you had opted-out of our enewsletter.

Can I opt out of your email newsletter?

During check-out you can choose to opt out of our monthly e-newsletter. We will never add your name or email without your permission. Also, if you decide to join our e-newsletter but change your mind at a later date, each email you receive has a simple opt-out process.

What’s the difference between External, Internal and Dual Stimulation toy?

The three terms, external, internal and dual refer to different stimulation options for the vagina.

External refers to a toy that stays outside the vagina for clitoral stimulation, Internal refers to a toy you insert into the vagina and dual is both inserted and an external portion is stimulating the clitoris.


Placing Online Orders
How do I redeem a Honey gift certificate?

Gift cards can be redeemed online. To redeem a gift card while shopping online, just key in the gift certificate code where indicated on the checkout screen. If you don’t use your entire gift card amount at once, not to worry. The remaining balance will be maintained online (or in-store). Simply key in the same gift card code during your next purchase to use some or all of the balance remaining.


If you have a physical gift certificate and would like to redeem online please reach out to us using our contact form.

How do I order items from Honey Gifts?

Ordering online requires you to add items to your shopping cart.

  1. Once you have completed shopping, click on View Cart/Edit, verify the items and quantities to make sure everything is correct, then click on Checkout.
  2. If you have never ordered from HoneyGifts in the past, choose Create New Account or Place Order Without Account.
    If you have ordered in the past and have an account, enter your Login or Email and password.
  3. Enter the Ship To information and if the Bill To information is different you will need to fill in this area too. Click on Continue once you have filled in all the required information. BILLING ADDRESS MUST MATCH CREDIT CARD BILLING ADDRESS OR ORDER WILL NOT BE ACCEPTED.
  4. Shipping and Payment Options:
    - Choose your shipping method from the drop down menu. (Choose Gift Certificate Shipping option ONLY if you are purchasing gift certificates. Not redeeming them. Otherwise it may cause a delay in shipping your order.)
    - Choose your payment method also from the drop down menu.
    - Info: There is an area you can put any information you would like us to know. This information is not sent to the recipient.
    - Newsletter: On this page you also choose to opt-in or out of our monthly e-newsletter.
  5. Click on Continue.
  6. Payment information: Verify all information and enter payment information at the bottom. CVD is the last three numbers on the back of your credit card. Click Continue.
  7. Print out the last page as reference and your final invoice.
What forms of payment do you accept?

We accept Honey Gift Cards, Visa, Mastercard, American Express and PayPal.Pay Methods

Is it safe to use my credit card for online purchases?

All communication between your browser and our server is protected by the highest current standard for e-commerce. No credit card info is saved on our server.

What Sales Tax is charged?

For Canadian orders we are located and shipping out of Vancouver, British Columbia. The tax rate within BC will be GST at 5% and PST at 7%. The tax rate for the rest of Canada will be GST at 5% (no other tax will be applied). For USA orders, there are no additional taxes added.

Shipping and Delivery
Ordering and Shipping Confirmation?

A confirmation of your order will be sent to your email immediately following your order. Keep this for your reference. A separate shipping confirmation email will be sent to you with your tracking number the day your order goes out.  You can also log into your account to check the status of your order and obtain your tracking number.

How will my online purchases be delivered to me?

If you choose to have online purchases delivered to you, they will be mailed to you on the next business day. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address. If you require faster shipping, an expedited service is also available. For more information, see our Shipping page. At checkout you can add any special requests for our shipping department.

How can I track my order?

Honey Gifts has an Order Status Manager online where you can view details of your past orders and check your current order status online! All orders are shipped via Canada Post and we supply a tracking number. Read more on "how to" instructions and screen shots to log in & review your past orders here...

What are your shipping costs and delivery dates?

Shipping costs (as well as FREE shipping minimums) and delivery times vary depending on where your destination is. You also have 2 choices of delivery (Expedited and Xpresspost). Read more on our Shipping Page here!

Privacy Policy
What is your privacy policy?

We understand that using and protecting your personal information and privacy is an important responsibility, one that we take very seriously. We will never sell, rent or give away our mailing list. All Honey Gifts orders will arrive discreetly packaged with your adult products safe from the prying eyes of nosy neighbours or curious kids. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address.

If I sign up for your e-newsletter or buy Honey Gifts products online, will you sell my email address or personal information?

Absolutely not. Your privacy is as important to us as it is to you. Any and all information collected on this site or by Honey Gifts will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We maintain a very strict privacy policy for the peace of mind of our customers.

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Having an account with us will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more.


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