returns and exchangesHoney Gifts want you to have the best retail experience possible. Take a peek at our return and exchange policies below to see how we can help.
I CHANGED MY MIND ABOUT AN ITEM. CAN I RETURN IT?
Exchange or store credit is available for items not listed in the list below; within 14 days of the day you receive your order, provided the items are unopened/unused and any tags are intact. Honey Gifts is unable to provide monetary refunds for returnable items.
The following items are NOT returnable and are considered final sale items:
- Sex toys
- Bondage items
- Packaged lingerie
- Personal/intimate items
- Digital download films
- Discounted items
MY TOY DOESN'T WORK. WHAT CAN YOU DO?
If your toy malfunctions within 60 days* after you receive it, simply contact us at 1.888.708.8065 or email email@example.com and we will happily work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective.
If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you via an online gift certificate. If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We would be happy to help.
* Some select toys provide extended warranties over 60 days. If you are not sure of the length of your warranty, please contact Honey Gifts.
CAN I RETURN LINGERIE?
If you purchased a lingerie set (bra/garter/matching panty, etc) online, the items will be secured together via a non-damaging security barb. Lingerie sets, including panties, may be returned for exchange or store credit only if all tags and the security barb are still attached and they are returned within 14 days from the day you received your items.
Any garments that have had the tags or panty detached, have been worn, washed, marked, damaged or affected by odours (including perfume and cigarette smoke) are non-returnable.
Items returned without a return authorization will incur a 20% restocking fee. Need further help? Don't hesitate to contact us.