Honey is Canada's and US's choice for Women's Adult Online Sex Toys Store

Need info for purchasing your adult sex toys or lingerie with Honeys store? You’ve come to the right place. Here are the answers to some of the most commonly asked questions. If you need information that’s not provided here, please contact us.

• Q: How can I track my order? read more...
• Q: I forgot what I ordered last time, how can I check my past orders? read more...
• Q. Where is Honey Gifts store located? read more...
• Q. What type of product guarantee do you offer with the online sex toy store? read more...
• Q. What are your store hours? read more...
• Q. What is your privacy policy? read more...
• Q: What are your shipping costs and delivery dates? read more...
• Q. How will my online purchases be delivered to me? read more...
• Q. How long will it take to get my order? read more...
• Q. What forms of payment do you accept? read more...
• Q. Is it safe to use my credit card for online purchases? read more...
• Q. How do I redeem a Honey gift certificate? read more...
• Q: I forgot my username and password, what do I do? read more...
• Q: How do I become a Rewards member and review my points I earned? read more...
• Q. How should I care for my sex toys? read more...
• Q. If I sign up for your e-newsletter or buy Honey Gifts products online, will you sell my email address or personal information? read more...
  

Q: How can I track my order?
A: Honey Gifts has an Order Status Manager online where you can view details of your past orders and check your current order status online! All orders are shipped via Canada Post and we supply a tracking number. Read more on "how to" instructions and screen shots to log in & review your past orders here...

Q: I forgot what I ordered last time, how can I check my past orders?
A: Honey Gifts has an Order Status Manager online where you can view details of your past orders and check your current order status online! All orders are shipped via Canada Post and we supply a tracking number. Read more on "how to" instructions and screen shots to log in & review your past orders here...

Q. Where is Honey Gifts store located?
A. Our upscale adult store is located at 3448 Cambie Street in Vancouver, B.C. We also ship our lingerie and sex toys out of our warehouse in New York, United States. Contact us.

Q. What type of product guarantee do you offer with the online sex toy store?
A. We want you to be happy with your Honey Gifts purchases. We check all electronic toys before they leave the store to ensure they are working properly. If your adult sex toy malfunctions within 30 days after you purchase or receive it, simply bring or send it back to us in its original packaging, with the receipt. We will happily replace it with an identical item and credit you for shipping costs. Other items may be returned for exchange or credit within 14 days of the day you receive your order, provided they are unopened/unused and any tags are intact.

Q. What are your store hours?
A. Our Vancouver store is open daily from 11:00 a.m. to 8:00 p.m. Our online store is open 24 hours a day, 7 days a week!

Q. What is your privacy policy?
A. We understand that using and protecting your personal information and privacy is an important responsibility, one that we take very seriously. We will never sell, rent or give away our mailing list. All Honey Gifts orders will arrive discreetly packaged with your adult products safe from the prying eyes of nosy neighbours or curious kids. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address. For more information, see our Privacy Policy Page.

Q: What are your shipping costs and delivery dates?
A: Shipping costs (as well as FREE shipping minimums) and delivery times vary depending on where your destination is. You also have 2 choices of delivery (Expidited and Xpresspost). Read more on our Shipping Page here...

Q. How will my online purchases be delivered to me?
A. If you choose to have online purchases delivered to you, they will be mailed to you on the next business day. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address. If you require faster shipping, an expedited service is also available. For more information, see our Shipping page.

Q. How long will it take to get my order?
A. Delivery times will depend on what level of shipping service you have chosen, and where the item is being shipped. For specific shipping times, see our Shipping Page.

Q. What forms of payment do you accept?
A. We accept Honey Gift Certificates and Paypal , which accepts Visa, Mastercard, American Express and you can even use your bank account funds through PayPal if you have an account set up with them. Read more on PayPal...

Q. Is it safe to use my credit card for online purchases?
A. All communication between your browser and our server is protected by the highest current standard for e-commerce. No credit card info is saved on our server. Honey Gifts has partnered with PayPal for it's online purchases. Read more on how it works...

Q. How do I redeem a Honey gift certificate?
A. Gift certificates can be redeemed in-store or online. To redeem a gift certificate while shopping online, just key in the gift certificate code where indicated on the checkout screen. If you don’t use your entire gift certificate amount at once, not to worry. The remaining balance will be maintained online (or in-store). Simply key in the same gift certificate code during your next purchase to use some or all of the balance remaining.

Q: I forgot my username and password, what do I do?
A: If you remember what your user name is and forgot your password our system can send an automatic email to you with your password. Go to the login screen, simply enter your username and select the check box "please email me my password" and select the button underneath -- you'll receive an email automatically soon therafter. If you have forgotten both password and username, you can either open a new account (and email customer service to merge your loyalty points if you have some in the past) or you can email customer service and ask them to email you both your username and password (which we will send in two separate emails during business days on the next business day)

Q: How do I become a Rewards member and review my points I earned?
A: You must have your personal LOG-IN and Password to receive Reward Points. It's simply done by creating a customer account during or before check-out or use your existing account that you have created with us. All customers that open a customer account are automatically registered in our Rewards Program --everyone starts out as a Baby Bee! Read more on Honey's Rewards Program here...

Q. How should I care for my sex toys?
A. Although you should always check the product packaging for specific instructions, most toys can be cleaned with a wet cloth and mild anti-bacterial soap. Avoid harsh detergents.

If you’re buying a silicone toy, do not combine it with silicone-based lubricants. Do not use oil-based products (e.g. massage oil) or lotion-enriched (e.g. “moisturizing”) hand soaps on toys unless they are made of hard plastic or glass.

Protect vibrator cords and mechanical parts from water. We recommend that you clean all toys before their first use, and after every subsequent use. Or, save cleanup time by using a condom with your toy.

Always remove batteries from toys after use.

Q. If I sign up for your e-newsletter or buy Honey Gifts products online, will you sell my email address or personal information?
A. Absolutely not. Your privacy is as important to us as it is to you. Any and all information collected on this site or by Honey Gifts will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We maintain a very strict privacy policy for the peace of mind of our customers.